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Our Guarantee


SITE values your business and your loyalty. We are here to ensure your ticket buying experience is fun and as best as it can possibly be as we support you with our 100% buyer guarantee. From beginning to end, we protect your transaction from fraud using the industry’s largest ticket inventory and a SSL secure website. Our 100% guarantee to our buyers:


  • Your tickets will arrive in time for the event

Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.


  • You will receive the exact tickets you paid for, or you will get an upgrade free

If you do not receive the exact tickets you ordered, SITE guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.


  • The tickets are guaranteed to be 100% real

Unless otherwise noted as part of the ticket description, any tickets you buy from SITE are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, SITE will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.


  • Complete refund if event is canceled

If event is permanently canceled, SITE will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees.

 
 
 
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